Frequently asked questions
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When does my order ship?
When does my order ship?
We ship every order within 24 hours, with tracking, and email you the tracking link as soon as it leaves.
What if a piece arrives popped?
What if a piece arrives popped?
Contact us within 30 days with a photo and we make it right with a replacement or a full refund. It is covered by our 30-day money-back guarantee.
What age is it for?
What age is it for?
The box is marked for ages 14 and up. Not for young children: the filling is small beads, which are a choking hazard if a piece splits.
How do I care for the squishies?
How do I care for the squishies?
Squeeze with your palms rather than long nails, keep them out of hot sun, and wipe them with a damp cloth when they pick up dust. A stiff piece softens after a minute of kneading.